Privacy Policy 77pg — Player Data Protection

77pg takes the privacy of every player on our platform extremely seriously. As a trusted online casino platform in Malaysia, we understand that your trust is our most valuable asset — and that trust begins with robust, transparent data protection.

This Privacy Policy is drafted in compliance with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA). We ensure that all personal data processing we carry out is lawful, fair, and transparent in accordance with the principles set out in that legislation.

Every time you access the 77pg website, use our mobile app, or interact with any of our services, you entrust us with a certain amount of personal information. We take this responsibility very seriously and always strive to process your data only for legitimate and necessary purposes.

To provide a complete, secure, and regulatory-compliant service, 77pg collects several categories of information from our users. Below is a detailed description of the types of data we collect:

We only collect information that is strictly necessary for the stated purposes. We do not collect unrelated sensitive information such as medical data, political views, or religious beliefs without a valid reason and your explicit consent.

The personal data we collect is used responsibly and only for legitimate purposes. 77pg will not use your information for unrelated purposes without your consent. The following are the primary purposes for which your data is used:

• Account Management and Verification: Processing new account registrations, verifying player identities through the KYC process, and ensuring every account belongs to a legitimate individual.
• Financial Transaction Processing: Processing deposits and withdrawals securely, verifying suspicious transactions, and maintaining accurate financial records for regulatory compliance.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account abuse, and any attempts to misuse the 77pg system.
• Customer Service Provision: Responding to enquiries and complaints, providing technical support, and resolving any account or transaction-related issues.
• Important Communications: Sending transaction notifications, account security alerts, terms of service updates, and promotional information (if you have consented to receive them).
• Service Improvement: Analyzing usage patterns in aggregate and anonymously to improve user experience, enhance platform performance, and develop more useful new features.
• Legal Compliance: Fulfilling legal and regulatory obligations, including cooperation with competent authorities when required by law.
• Responsible Gaming: Monitoring wagering patterns to identify players who may need assistance, and enabling enforcement of self-imposed limits set by players.

We always ensure there is a solid legal basis for every data processing activity we carry out — whether based on contractual necessity, legal obligation, legitimate interest, or your voluntarily given consent.

77pg does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are specific circumstances where we need to share your information with trusted parties to deliver our services effectively:

• Payment Service Providers: Financial institutions and digital wallet providers required to process your deposits and withdrawals. All such providers comply with strict PCI-DSS security standards.
• Game Software Providers: Game development companies that supply slot, casino, and sports content to the 77pg platform — strictly what is needed to operate the games properly.
• Identity Verification Service Providers: Third-party KYC providers that assist us in verifying player identities in accordance with anti-money laundering (AML) regulatory requirements.
• Legal Authority: Law enforcement agencies, regulatory bodies, or courts when 77pg is legally required to disclose the relevant information.
• 77pg Affiliated Companies: Entities within the 77pg group for internal administrative purposes, technical support, and data processing required for platform operations.

Every third party we share data with is bound by strict data confidentiality agreements and is required to protect your information to the same standards we uphold ourselves.

Your data security is more than a promise — it is an ongoing technical investment at 77pg. We implement multiple layers of protection to keep your personal and financial information safe from all cyber threats at all times.

• 256-bit SSL Encryption: All communications between your device and 77pg's servers are protected by industry-standard 256-bit TLS/SSL encryption — the same technology used by major banking institutions worldwide.
• Layered Access Control: Only authorised 77pg staff with a legitimate business need may access players' personal data, and every access is logged in a secure audit trail.
• Two-Factor Authentication (2FA): Two-factor authentication is available for all player accounts to add an extra layer of security at login.
• 24/7 Monitoring: The 77pg cybersecurity team monitors platform activity around the clock to detect and respond to any threats or unusual activity promptly.
• Secure Password Storage: Account passwords are stored in hashed form using strong cryptographic algorithms — no one, including 77pg staff, can view your actual password.
• Data Segregation: Player funds are held separately from the company's operational funds, and personal data is stored in a segmented environment to minimise the risk of exposure.

77pg uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The following are the categories of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login session management and security. Without them, the platform cannot operate properly. This type of cookie cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform — which pages are visited most, how long time is spent, and where any technical issues occur. This data is collected in aggregate and does not identify individuals.
• Functional Cookies: Remembering your preferences and settings such as display language, interface preferences, and login details for a smoother repeat experience.
• Analytical Cookies: Enabling us to analyze general usage patterns to improve the design and content of the 77pg platform over time.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect platform functionality and your user experience. Please refer to your browser's help guide for more information on managing cookies.

Under Malaysia's Personal Data Protection Act 2010 and international best practices, you have the following rights regarding your personal data held by 77pg:

To exercise any of the above rights, please contact the 77pg customer support team via live chat or our official email. We will process your request within a reasonable timeframe and always respond with transparency and accountability.

77pg does not retain your personal data longer than necessary for the purpose it was collected, or as required by applicable law. Our data retention policy is as follows:

• Active Account Data: Personal and financial data is retained for as long as your account remains active with 77pg. This includes transaction records, game history, and profile information.
• Data After Account Closure: After an account is closed, we retain the necessary records for a minimum of 5 years to fulfill AML, tax, and financial regulatory obligations.
• Security Logs: Technical and security logs are retained for 12 months for security investigation and dispute resolution purposes.
• Communication Data: Communication records with our customer support team are retained for 3 years for reference and resolution of any future disputes.
• Cookie Data: Session cookies expire automatically when you close your browser, while persistent cookies expire after a set period (typically 30 days to 1 year).

Once the designated retention period expires, your data will be securely deleted or anonymized using technical methods that ensure it cannot be recovered or traced back to you.

77pg reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect your data. Any significant changes will be communicated to you via in-platform notifications or email to your registered address.

The latest version of this Privacy Policy is always available on this page, with the last updated date clearly shown at the top of the document. You are encouraged to check this page periodically to stay informed about how we protect your information.

Continued use of the 77pg platform after any amendments to this Privacy Policy take effect will be deemed as your acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the established procedure.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 77pg privacy and data protection team is here to help.

You can reach us via:

• Live Chat: Live support available 24/7 via the live chat feature within the 77pg platform — the fastest way to get immediate assistance.
• Official Email: Send your written enquiry to 77pg's official email address at [email protected] — we aim to respond to all emails within 1–2 business days.

When contacting us regarding privacy, please clearly state your account username (without sharing your password), the nature of your request, and any relevant details that will help us process your request more quickly and accurately.